Authentication Issues
Authentication errors are common but easily resolvable. Here's a guide to help you troubleshoot and fix authentication problems with your PinguProxy account.
Common Causes
- Incorrect username or password
- Improperly formatted authentication string
- Special characters in credentials not URL-encoded
- Expired subscription or account suspension
Step-by-Step Solution
- 1Verify your username and password are correct in your account dashboard
- 2Ensure your authentication string follows the format:
username:[email protected]:port - 3URL-encode any special characters in your credentials
- 4Check your account status and plan details in the dashboard
Verification Steps
Use this cURL command to test your authentication:
curl --proxy http://username:[email protected]:port http://google.com
If successful, you should see the HTML content of Google's homepage.
Plan-Specific Information
All PinguProxy plans (Basic, Pro, Enterprise, and Custom) support both SOCKS5 and HTTP protocols. Your authentication method remains the same regardless of your plan.
Still experiencing issues? Contact our support team for further assistance, or use our proxy testing tool to diagnose connection issues.